1. Delivery Locations:
    Urban Wears delivers across the UAE and Saudi Arabia, including major cities such as Dubai, Abu Dhabi, Sharjah, Riyadh, and Jeddah.
    We also accept international orders upon request, ensuring our custom-branded merchandise reaches you wherever you are.
  2. Delivery Times:
  • Standard Shipping: Estimated delivery time is 1–2 business days within the UAE and Saudi Arabia.
  • International Shipping: Delivery times vary depending on the destination. On average, international shipments take around 7 business days. Please note that customs clearance may impact delivery times.
  1. Shipping Fees:
  • Within the UAE: Delivery charges range from AED 25 to AED 30.
  • International: Shipping fees are based on the weight of the package. We deliver across the Middle East, UK, USA, Europe, Far East Asia, and beyond.
  1. Order Processing:
     Orders are processed within 2 to 7 business days, depending on quantity, customization, and fabric availability.
     Customized orders may require additional processing time, which will be communicated at the time of order confirmation.
     Orders placed on weekends or public holidays will be processed on the next business day.
  2. Order Tracking:
     Once your order is shipped, you will receive an email with the tracking details.
  3. Lost or Damaged Items:
     Urban Wears takes great care in packing all orders to ensure they are protected during transit.If your package is lost or arrives damaged, please contact our customer service team within 48 hours of receiving it. We will arrange a replacement or refund according to our policy.
  4. Third-Party Shipping
     In some cases, our products may be shipped by a third-party supplier.
     We ensure that all third-party partners follow our strict shipping standards to maintain quality and service.
  5. International Shipping Availability
    We currently offer international shipping to the following countries:
    United States, Singapore, Oman, Qatar, Andorra, Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Slovakia, United Kingdom, Saudi Arabia, and Australia.
  6. International Shipping Notes
    International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient.
    Urban Wears is not liable for any delays caused by customs clearance or related procedures.

10. Contact Us
 For any questions or concerns regarding our shipping policy, please contact us:
 Phone: +971 50 345 2215
 Email: info@urbanwears.co